FAQ
1. Scope of FAQ
This FAQ applies to Fullmantrade’s online furniture and home product sales, including accessories, for customers within the United States. By browsing or purchasing, customers agree to follow this policy and related terms.
2. Order Processing & Shipping
Orders are processed within 1–3 business days after payment confirmation.
We use reliable carriers such as UPS, FedEx, and USPS to ensure timely delivery.
3. Shipping Fee Policy
Orders of $120 or more: Free shipping
Orders under $120: $12 shipping fee
Shipping fees include transportation and packaging costs.
4. Delivery Inspection
Upon receiving your order, please check the product and packaging.
Report any damage or missing parts immediately to our customer service team.
5. 14-Day No-Reason Returns
You may request a return within 14 days of delivery if unsatisfied.
No explanation is required, but returned items must meet the conditions outlined in our Return Policy.
6. Return Conditions
Items must be in original condition.
All original packaging, accessories, and manuals must be returned.
7. Return Shipping
Return shipping is covered by Fullmantrade.
You can use prepaid labels or our designated carrier to ensure smooth returns.
8. Exchange Policy
Exchanges are allowed within 14 days of receipt.
Exchanged items must meet return conditions: original state, no damage or contamination.
9. Refund Method & Timing
Refunds are issued to the original payment method.
Processing takes up to 2 business days after receiving returned items.
10. 2-Year Limited Warranty
We offer a 2-year warranty covering manufacturing defects and material issues.
Contact customer service for repair or replacement during the warranty period.
11. Customer Inquiries
Phone: +1 2396990219
Email: info@fullmantrade.com
Support available during business hours.
12. Store Information
Company: FULLMAN TRADE LLC
Address: 10031 PINES BLVD, SUITE 228, PEMBROKE PINES, FL 33024, USA
Tax ID: 93-4122030
Hours: Monday – Friday, 8:00 –18:00 (Eastern Time)
Email response: within 24 business hours